Privacy Policy
Last updated: October 2026
Who we are
Windy City Linen (“we”, “us”) rents event linens from showrooms in Wheeling, Illinois and Elm Grove, Wisconsin. This policy explains what information we collect and how we use it. You can reach us on our contact page, at (224) 279-1500, or at orders@windycitylinen.com.
What we collect
When you send us your list, place an order, or contact us, we collect your name, email address, mobile and other phone numbers, delivery and billing addresses, and the details of your event and order. If you visit our website, we also receive basic technical information such as the pages you view.
How we use it
We use your information to answer your questions, prepare pricing and availability, process and deliver your orders, send invoices and statements, and look after your account. If you agree to text messages, we use your mobile number to send you messages about your orders (see “Text messages” below).
Text messages
If you give us your mobile number and agree to receive texts, we will text you about your own orders and account: delivery and pickup times, order changes, invoices and account questions, and replies to messages you send us. We do not send marketing or promotional text messages. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving texts, and HELP for help, or call us at (224) 279-1500. Agreeing to receive text messages is not a condition of buying anything from us. Our Terms & Conditions include the full text messaging terms.
We do not sell or share your mobile number
We do not sell or share your mobile number or text messaging opt-in with third parties or affiliates for marketing or promotional purposes. We use service providers (for example, to send text messages and email and to process payments) only to do work for us, and they may not use your information for anything else.
Who else sees your information
We share information only with people who need it to serve you: our staff, the drivers and carriers who deliver your order, and the service providers described above. We may disclose information if the law requires it.
How long we keep it
We keep order and account records for as long as we need them to serve you and to meet our legal and accounting obligations.
If you apply to work with us
When you apply through our Careers page, we collect the information you give us on the application. If you are hired, we also collect onboarding and payroll information, which can include your Social Security number, date of birth, bank account details, tax forms and work-authorization documents, and employees upload photos of their photo ID and Social Security card. We use it only to consider your application, to employ or engage you, and to meet payroll, tax and employment-law obligations. Sensitive fields and ID photos are encrypted, and only authorized Windy City Linen staff can view them. We contact applicants by email and phone call, not by text message. We keep onboarding records for as long as the law requires.
To confirm home addresses we use Google’s address suggestion service. As you type, the part of the address you have typed is sent to Google, which returns matching addresses. We do not send your name or any other details.
Your choices
You can ask us to correct or delete your information, or stop receiving emails or texts, by calling (224) 279-1500 or writing to orders@windycitylinen.com. Replying STOP to any text stops texts from that number.
Changes
We may update this policy. The date at the top shows when it last changed.