Frequently Asked Questions

Browse the catalog, pick a fabric, color and size, and add it to My Inspirations — no account or checkout needed. Once your list is ready, send it to our team from the My Inspirations page and we'll follow up with pricing and availability, usually within one business day.

For local delivery, confirm your order at least 2 business days before your event. For shipped orders, lead time depends on your UPS delivery zone — tell us your event date and we'll work back from it to a ship date. We recommend booking as early as possible during peak wedding and holiday seasons to secure your preferred colors.

No minimum — send us your list, however small, and we'll follow up with pricing and availability.

Yes — we understand that details evolve. You can adjust your order up to a few days before your event, subject to availability.

An extensive range of tablecloths, overlays, napkins, runners, cuffs, chair covers and specialty items, in a wide variety of fabrics and colors.

Yes — check the digital swatch cards in our Design Center for true-to-color previews, or request a physical fabric swatch from our team. Swatches are free.

Yes. All showroom visits are by appointment only. Our standard business hours are Monday through Friday, 8:30 AM to 5:00 PM. Evening and weekend appointments may be available upon request, depending on availability and scheduling circumstances.

Chat with Virtual Marcela (the assistant on every page) with your table shape and size and she'll recommend a linen size using our real sizing chart. You're also welcome to call or email our team directly.

Yes — delivery is priced by zone across southern Wisconsin and Illinois east of Rockford, south through Orland Park and Joliet (Madison is a special-occasion trip, not a regular route). Setup, breakdown and post-event linen pickup are available on request for an additional charge. Let us know your event date and venue and we'll confirm the details.

Yes — orders can be picked up by appointment at our Wheeling, IL or Elm Grove, WI showrooms. Returns are accepted at our Wheeling, IL showroom only.

Our trucks deliver across southern Wisconsin and Illinois east of Rockford, south through Orland Park and Joliet, from our warehouse in Wheeling, IL and our showroom in Elm Grove, WI — everything from intimate dinners to galas of two thousand guests. Madison is a special-occasion delivery, not a regular route. Everywhere else ships. Linen goes out by UPS nationwide, including all of Indiana and Michigan.

Both. Our trucks cover southern Wisconsin and Illinois east of Rockford, south through Orland Park and Joliet (Madison is a special-occasion trip, not a regular route). Anywhere further — including all of Indiana and Michigan — we ship by UPS. Same collection, same linens, pressed and packed for transit.

Once your order is confirmed, we press and pack everything and ship it by UPS, timed to your UPS delivery zone so it arrives ahead of your event. A prepaid return label is included, so sending everything back after your event is straightforward. Shipping cost is quoted per order — reach out with your zip code and we'll give you a number.

Standard deliveries run 9am to 6pm, Monday through Friday. Rush, timed and weekend/holiday deliveries are available — call us for pricing.

Yes — every linen is professionally cleaned and pressed before it goes out to an event.

Pricing depends on fabric type, size and quantity, so we quote per event rather than publishing a rate card. Send us your list and we'll come back within one business day.

A deposit is typically required to secure your order. Full payment is due prior to delivery.

No cleaning needed! Simply shake off excess food or debris and return linens in the bags provided.

We understand that accidents happen. Minor wear is expected, but excessive damage may result in additional charges.

Late returns may incur additional fees. Please adhere to your scheduled return date to avoid penalties.

To avoid a 40% restocking fee on locally delivered orders, we need a cancellation request by email at least 2 business days before your delivery date, by 12pm. Verbal cancellations or voicemails aren't accepted. See our Terms & Conditions for the full policy.

All linen must be returned in full. Anything not returned is considered missing and a replacement fee is charged per piece, so it's worth accounting for everything at the end of your event.

Our team is known for exceptional service and quick response times — typically within 1–2 hours during business days.

Email us at orders@windycitylinen.com or call (224) 279-1500. Showroom visits are available by appointment: Wheeling, IL (1150 Willis Avenue) or Elm Grove, WI (890 Elm Grove Rd, Suite 105).