Terms & Conditions
Please help us to serve you better
Serving our clients whose needs and orders change daily, if not hourly, is our primary concern. We will often have new inventory produced for your event based on your order confirmation. The following policies are in place to guide you through the ordering process so that every order can be filled in a timely manner. Thank you for your business!
Additions to an order
Additions to an order may be made at no charge, based on the availability of the items requested. Additions may be treated as a separate order if the original order has already left our premises, and may be subject to a timed-delivery fee based on your schedule requirements.
Cancellation of an order
To avoid a 40% restocking fee on locally delivered orders, we must receive a cancellation request no later than 12 pm, two business days before the delivery date on your contract (excluding holidays). Cancellation requests must be sent by email to orders@windycitylinen.com — verbal communication and voice messages are not accepted. We’ll send you a cancellation confirmation once your request is received; your sent email serves as proof of the request. Once an order has left for delivery, the full payment terms of the contract are in effect.
Delivery
Standard deliveries are made between 9:00 a.m. and 6:00 p.m., Monday through Friday. Rush, timed and weekend/holiday deliveries are available — call (224) 279-1500 for pricing.
Missing linen
All linen provided through a Windy City Linen order must be returned in full. Any items not returned are considered missing, and a replacement fee is charged per missing piece. Please account for all rented items at the end of your event to avoid additional charges.
Text messages
You can agree to receive texts in two ways: by signing your rental contract and giving us your mobile number, or by texting START or YES to (224) 279-1500, after which you receive an automatic confirmation that names Windy City Linen, says message frequency varies and message and data rates may apply, and explains how to reply STOP or HELP. Once you have agreed, Windy City Linen may text you at that number about your own orders and account: delivery and pickup times, order changes, invoices and account questions, and replies to messages you send us. See how customers agree to texts. We do not send marketing or promotional texts. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and HELP for help, or call (224) 279-1500. Agreeing to receive texts is not a condition of buying from us. Our Privacy Policy explains how we handle your information, and we do not sell or share your mobile number or text messaging opt-in with third parties or affiliates for marketing or promotional purposes.